Comments
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Does it have an HDMI output? If so use this Otherwise, I suspect your TV does not have a scart connector, so you'd need a scart lead and an adaptor to HDMI to connect.
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I've had a look at a thread on the TalkTalk forum, where someone was after help with a 371T box back in 2018 ( the only thread to reference this box). Help was referred up the line but at each stage the advice was to contact Huawei. This is also YouView policy too as per this page.…
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The 371T is not a TalkTalk box, but a retail variation. Therefore TalkTalk will not be able to help you.
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And don't forget the ITV hub or replacement will stop having some shows as they won't be compatible with the app running on the 370 and presumably 371 boxes. Other apps too, that later boxes can accommodate, such as Now, won't work on older boxes.
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I got the impression from the OP post they could use catch-up and Netflix. I had written an answer like @kodikid and deleted it when I reread the poster's comments. If however there is no internet connection to the box, TalkTalk may, stress may, supply these if @lorrs's posts on their forum detailing the issue.…
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@"Louise Murdoch" Thanks for confirming.
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Should add, it's strange if it doesn't support add insertion, as isn't that what ITV Hub, All4 and My5 do, albeit we do see these falling over all the time, dont we. Might explain these issues too if true.
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Something I've been told but would like verified in case it's untrue. If true, could provoke a number of issues with customers cutting back, if YouView is their only means of access.
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I've just found out that Netflix with Ad's will not work on the Youview boxes, DN360 / 370T or 372T as apparently they do not support Ad insertion technology. Does this also apply to to Humax boxes, and if so which ones? @Rohit, can you confirm if this is the case please?
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Have you considered a remote from Amazon or Ebay? I resorted to one for my surround sound recently, and found that it worked well. There will be fakes, but i bought a non genuine, different make from the original that was a dedicated replacement.
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As you have just had it installed by BT, I'd suggest you go back to them as they would be able to analyse your internet connection and replace a faulty box.
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My bad @Roy.
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What box or TV model do you have? Early generation boxes such as the Humax T1*** series and 370T TalkTalk boxes are, I think not compatible with this app. If so then I'd recommend getting an Amazon firestick. If you have a box under contract with NT or TalkTalk you may find they can help with a new box of some description.
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@Roy, yes I had expected it to be blank as the box was offline, and also that I had managed to factory reset to the point that it had pulled the latest software through but on restart would go no further. And yes I did have to unpair first then pair to the new box.
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@Roy, yes MyTV on the app. I thought it interesting as I'd have thought it would pull the info from the box once paired. I was expecting the various categories to be blank as the box was no more.
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If you are seeing this, please supply the information requested of others.
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Monty python canned product. UpdateTalkTalk have banned. Overseas spammer.
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The BT box is a YouView one, not a Freeview plus or play box. Both receive Freeview channels via the aerial, but have different user interfaces and provide different services. If you want the freeview channels direct and not via catchup using the Apps like IPlayer or ITV Hub, the you do need a working aerial.
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Apologies if answered already, but where did you get your new remote from? If a well known auction site, I understand there are fakes out there. Could this be an issue?
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My bad. Skim read! No excuse!
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Have you tried the maintenance reset mentioned above? If not give that a try. If that doesn't work then your only other option is a full factory reset, where you will lose 4ecord8nfs but this action normally resets the hard drive so you can record. If you still have issues and are in contract with TalkTalk you may be…
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Have you done a full factory reset since getting it? This will wipe all the settings the previous owner had and it may be that it's tuned into their region, not yours. If you have done this let us know and someone who has this box may be able to help further. Oh and there is no reason the box should not work on the…
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On what device? Do other players work? Is iPlayer missing or just not working? What have you tried to rectify the problem? We need more information before we can try to help you.
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But do you get a signal direct on the downstairs tv without the box connected or is it just the YouView box that has no signal?
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All TV or just via the box? Can you get channels if the aerial is plugged direct to the TV? If not you probably had the aerial blown out if alignment or a lightning strike. Either way you will need to consult an aerial installer If it's to the box only, then a lightning strike may have blown your tuners. If so and you are…