• Hi, So I'm still having this problem and we didn't seem to get to a conclusion. I've tried to Force Stop the YouView App, clear cache and clear data which sometimes works but obviously deletes everything that I've added to MyTv. The problem then reoccurs the next time I turn the TV on so this isn't a workable solution. Has…
  • Hi Jeff No I haven't specifically updated the firmware but there have been a couple of Bavia updates automatically installed. 
  • Hi Sarah, Thanks for the prompt response. Model is bravia 4k ur3. Software version is 9. The TV is connected via WiFi. Hope this helps. Thanks.