Tanja
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Hello Michael and Nick, we are sorry to hear you are experiencing this issue. Have you had a chance to read Roy's comment above? He mentioned some very good troubleshooting steps that might be able to help. Let us know how you are getting on.
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Hi J Wood, we are sorry to hear you are having this issue. Could you please call our Viewer Support team so we can look into this with you? You can find our contact details here: http://www.youview.com/support/kb/use...
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Hi gomez, we are sorry to hear you are having this issue. Could you please call our Viewer Support team so we can look into this with you? You can find our contact details here: http://www.youview.com/support/kb/use...
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Hi Old Welsh Dragon, we are sorry to hear you are having this issue. Could you please call our Viewer Support team so we can look into this with you? You can find our contact details here: http://www.youview.com/support/kb/use...
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Hi Chris__M, Thanks for bringing this to our attention. This does sound strange and we haven't heard of it before. We'll pick this up with Get Satisfaction to understand what may be happening here.
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Dear all We've seen that over the last few days the atmosphere on the forum hasn’t been great. We really want to promote a productive environment that leads to healthy discussions, and we're disappointed that this hasn’t always happened. We disco…
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Hi David, we are sorry to hear you are having this issue. Can I suggest to call one of our agents to help troubleshooting this issue? You can find our contact details here http://www.youview.com/support/kb/use...
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Hi al, we are sorry to hear you are having this issue. Assuming you are on the latest software, have you tried retuning to see if that problem persists? Also it would be helpful for us to know if you see the same message on Channel 4 or Channel 5 co…
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Hello All, if you are still experiencing issues please have a look at Digital UK's Planned Engineering website for further information in your region. http://www.digitaluk.co.uk/help_and_a... However, if you are having issues but live in an area…
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Hello david, we are sorry to hear you are experiencing this issue. Have you tried reconnecting again? You can do so by going to Settings > System Information > Internet Connection. Please let us know if this has worked.
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Hello All, we are sorry to hear you are experiencing this issue. Digital UK has made some changes in the North West region of England which could have caused channels to disappear and required a retune. You can find information about these chan…
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Hi Diana, we are sorry you are experiencing this issue. If you have a Humax YouView box the following FAQ might be able to help http://www.youview.com/support/kb/i-d... Let us know how you are getting on.
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Hello All, Many thanks for this suggestion. We can see that this has sparked a great discussion around how we let our customers know about software updates. I want to advise that we do have a section on our website dedicated to our software rel…
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Hello Steve, we are sorry to hear you are experiencing this issue. If you have a Humax YouView box, the following FAQ might be able to help: http://www.youview.com/support/kb/my-...
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Hello Alan, we are sorry to hear you are experiencing this issue. It might be a good idea to talk to someone at TalkTalk about this problem. You can find their contact details here http://www.youview.com/support/kb/use...
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Hello Daniel, we are sorry to hear you are experiencing this issue. Have a look at this FAQ and let us know if it helped: http://www.youview.com/support/kb/pic...
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Hello Laura, we are sorry you are experiencing this issue. If you have a Humax box this FAQ might help: http://www.youview.com/support/kb/sou... If you have your YouView box from TalkTalk I would suggest to give them a call for further help. You c…
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Hello Bridie, we are sorry to hear you are experiencing this issue. Have you tried this FAQ which might be able to help if you have a Humax YouView box? http://www.youview.com/support/kb/mis...
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Hi radox, we are sorry you are experiencing this issue. I think it would be best to speak to an agent to troubleshoot this. Have a look here to find the contact details for Viewer Support as well as BT's and TalkTalk's support if you got your YouVie…
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Hello Andy, we have replied to your email you sent us this morning with regards to the issues you are raising in this thread.
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Hello Amanda, we are sorry to hear you are experiencing this issue. Please have a look at this FAQ which might be able to help. http://www.youview.com/support/kb/why... Let us know how you are getting on.
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Hi Mary, we are sorry you are experiencing this issue. Have you already tried what Roy suggested above and switched it off at the back? If not it's worth a go. Otherwise,it would be great if you could send us a picture of the error message.
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Hello All, As Keith has pointed out, we do remove posts and contact forum members offline to remind them of our forum etiquette if they have been off the mark and we have also made statements publicly on the forum. We remind them of our guideline…
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Hello johnny, we are sorry to experience this issue. Have you tried restarting our YouView box? You can find more information here http://www.youview.com/support/kb/how...
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Hi Johnnie, I can understand your frustration. Have you already spoken to an agent to troubleshoot this? I think it might be a good idea to speak to one for further help. You can find the contact details for YouView as well as BT and TalkTalk here h…
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Hello PAS, we are sorry you are experiencing this issue. As you have a TalkTalk Huawei box, I think it would be best to speak to one of their agents (you can find their contact details here http://www.youview.com/support/kb/use... ) or have a look o…
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Hi Robbo - glad to hear that the replacement box has resolved this for you.
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Hello Mark, we are sorry to hear you are experiencing this issue. Has this issue occurred since? If so, would you please let us know what software version you are on? You can find out by going to Settings > System Information > Software Ve…
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Hello gwatuk, sorry to hear you are experiencing this issue. Have you contacted TalkTalk yet for further help? Robbo - are you still seeing this error on the replacement box?
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Hi Andy, please let us know how you are getting on with a different cable. Radox, in this post you are linking us to, you mention this problem has been resolved. We are glad to hear that!