andrew1

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andrew1
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  • So I gave up on BT and Youview purely due to the software downgrade. Had they not changed the software I would not have even thought about looking elsewhere. As it is we now have Sky Q and quite frankly it is a dream. I have a tv schedule list :) or I can go and look for programs via icons. I can see what each program is…
  • You have hit the nail on the head minto. I have made it perfectly clear to BT that it is the upgrade alone that is the reason I am leaving BT. As it happens when I started looking around at alternatives I also saved money. However it was the upgrade that pushed me to look elsewhere, or, more to the point the sheer utter…
  • Visionman, you mentioned that youview have committed to fixing the issues but can't and shouldn't say when. Could you let me know where they have said that as it's quite a big deal if they have publically committed to fixing all of the issues? I can understand them not being able to give precise dates but they should be…
  • As of the 9th August I will finally be shot of the you view ****. I had the confirmation e-mails this morning that it's all happening on the 9th. I feel for the rest of you and I do hope it gets sorted, but for the next 18 months at least I have a super low price deal that gets me away from the god awful you view update. I…
  • I have a bill from BT which is £8 more than the quote from SKY. That is not a fabrication or lie. I am not taking movies nor all the sports and that matches my BT package bar the specific sports I get. I came to BT as SKY just decided to charge more and offer nothing extra. That was unacceptable. I decided to put up with…
  • Cheers David, the daft thing is I would not have gone looking elsewhere had the software not been so bad. In fact had there been an attitude of we are going to sort this and we can't apologise enough I would even have accepted that. But the defense of the software and especially the two calls with BT this week where they…
  • I have been on the phone with them today and I will save £8 a month to get the sports and tv I want compared to BT. Also I won't have to suffer the youview software update. SKY are well aware of the BT software problems as they asked me about it before I had even mentioned it to them. It seems that BT need to hurry to sort…
  • SKY was great when I was with them previously but they kept putting the price up for sports and chanels I didn't want. Now they have responded and divided up the sports. If they find people do not choose the football then basic economics will tell them to pay less for it and not charge as much. Not even GCSE level that…
  • Just called sky and for more channels, more sports that I want (I hate football), Broadband and Phone I will save £8 a month for the next 18 months. It's a no brainer. With BT I basically get freeview (which is free) and some sports, i.e. no F1, no Pro12, no golf. I get more channels just plugging my old satellite cable…
  • The software authors / designers / engineers need sacking for this update. I found the update to be woeful from the minute it fired into it's limpless life, I listed out the very very many problems with it back then and nothing significant has changed. In fact returning here today after an absense of a month or more the…
  • No it strikes me that the update is pants and needs to be reversed as it is quite simply not fit for purpose. Arthritis is a fantastic word to describe the speed of the white box moving around the screen. Claims of a more pictorial menu running faster than a list can only mean you had a problem previously causing the list…
  • Arthritis describes perfectly the slow and awkward way in which the white box move around the screen and therefore it is the perfect way to describe the update. It seems to me that there are too many people on here who won't have a bad word said about the new software update regardless of the obvious flaws.
  • The new software should be dubbed the arthritis release. The white box around the 'tile' aka 'waste of processing power picture' on the recording page is soooo slow. Never have I witnessed such a poor 'upgrade'.
  • I suspect many people when they find something else just crack on with their lives and thank the lord they are no longer being treated with such disrespect as they were with you view. New issues just now : 1. I can't access all of my recorded programs, it keeps saying click help or back and then nothing happens. 2. x30…
  • Having lived with this update for 3 days now I just want to go back to the old menu system. 1. The pictures / tiles are confusing and take ages to load as you scroll. 2. It takes more clicks to get to the same point as it used to which is annoying. 3. When you finish a programme it doesn't take you back to the menu. 4. You…
  • Just had the latest fancy picture based menu and it is woefully slow. We have a very good network and broadband speed but the menu is clunky How do I go back to the old system, it was so much cleaner and actually worked.