Comments
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BT contacted me. Looks like the technical team have now resolved to issue. Somehow my broadband account identifier got linked to another customer as advised previously in this forum. It was removed once before but automatically reverted back. Hopefully that has been sorted now and all is working as expected. Thanks to…
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Brand new box arrived and on setup the same issue persists. Connecting to another BT TV customers account. So must be an account problem. BT still investigating!
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Just tested line and it checks out okay, its showing the correct number if I ring my mobile from the landline. Also okay when I call landline from my mobile. So if the box doesn't fix the issue then it probably is an account issue.
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Yes, could be I guess Roy. I hope the new box will solve the problem. Must be a logical reason why I can see someone else's BT TV stuff including BT Sport's, Netflix and Nowtv. Not sure why all other apps work ok though. ps: I'm wired directly to the BT hub and no unusual connections showing on my WiFi/broadband.
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I've done both menu factory reset and done a manual maintenance factory reset with the same result. I found the user's login identification (thanks Roy) and sent it to BT. It appears to be their BT TV account. BT are investigating and sending me a new box incase my software has been corrupted. Not sure yet if the box is…
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Exactly and I have raised it with both Nowtv and BT. Nowtv couldn't care less and after many hours talking with BT support who just suggested buying a new box I escalated it to BT's CEO. I'm now in contact with one of BT's executive complaints team but the technical team say it's impossible !! I'll keep trying but not…
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It is already there on my Nowtv account. However, the Youview box defaults back to someone else's account. I've just noticed that after a factory reset I can also see their Netflix and BT TV stuff as well. I'm sure the customer would be pleased. Perhaps I should keep quiet??