Comments
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Hi @"John L" , I tried your suggestion with unplugging the aerial, retuning (so all channels were lost) then plugging it in and retuning it again, and that seems to have fixed it. I can see the logic in clearing out any issues and then starting again, but it isn't something I had thought of, so thanks for your help, it's…
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Thanks John. I didn't know unplugging the aerial could make a difference so I'll give that a go. There's no engineering work scheduled in my area, and as I say, the channels work fine on my TV, so I don't think it's that. However, I didn't know the Youview boxes tended to need a better signal than TVs. Although since all…
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Just to revive this, having now upgraded to Superfast Fibre the issue seems to have gone away and I can now watch All4 at any time of the day. That shouldn't have been necessary as the speeds I was getting before were sufficient to run All4 according to Channel 4's guidance but it would suggest my theory - that All4 was…
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Just gone back through the last few pages, but apologies if this has already been mentioned - in my case, almost all failed recordings occur when the box has been off for some time, for example if I've been away on holiday. Last week 6 of 11 recordings failed, whereas when I'm here, a failed recording is very rare. I…
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I'm still having the same problems at peak times, and looking at comments online I'm not the only one, but Channel 4 don't want to know. Your internet looks very fast - double my speed - so it's interesting to note that you are having these issues as well. My suspicion is that Channel 4 is cutting it very fine with the…
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It seems no-one knows - that would make me think perhaps it's my internet connection but my speed checks are the same daytime and evening and the iplayer and ITV player work in the evenings. And I can't get an answer from Channel 4 (at least YouView have tried) so I don't think there's much else I can do :(
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Hi @Sarah - no, as I mentioned before, the issue is very time-specific. In the daytime, I can happily watch a programme on All4 via the cable to the modem or even over a wi-fi adapter with no problems - in the evening (when presumably the service is busier), it is unusuable, sticking every few seconds, even when connected…
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@Sarah - I take it you've heard nothing back from your content people yet? Just to update, problems still the same as of the weekend just gone.
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@Sarah - great, thanks for your help with this.
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@Sarah - got it, it's DTR- T2110 / 84B08530
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@Sarah - ah, that was the number on my e-receipt but obviously not the right one. I'll have to get back to you on that when I get home tonight.
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@Sarah - Thanks for this. I think I can rule out the first point as there wasn't anything else connected to the internet or using wi-fi at the time; only the YouView box. I tweeted the @4viewers account first but had no reply so then used the web form on their website last Wednesday, but no reply yet. Regarding your other…
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Good choice @Al ;) - yes, I did try that - I thought it unlikely to be a router issue as the problem only affected one of the players at certain times but it was worth a try. @Robert - no, just a humble YouView viewer I'm afraid! If @Sarah is able to help, or let me know if there's a known issue, that would be great.…