Comments

• Hi @Sarah I don't have the model yet but I can find out. Are you asking this because you have a list of TVs that cause problems for the YouView box and want to see if mine is in that list? No, I am not using LED lightbulbs in the room with the YouView box, nor anywhere in the house. The setup I've had has been as it is…

  in BT YouView box remote intermittent - 50% of button presses randomly aren't responded to Comment by therobyouknow 10 September 2019, 1:36PM
• @Sarah the TV is not a plasma TV. The BT YouView box has plenty of ventilation - above (20cm) and at rear. The problem has only just started in the last month. Here is a share of photos showing the setup, the box being unresponsive to remote button presses and proof that the remote is always sending a signal with each…

  in BT YouView box remote intermittent - 50% of button presses randomly aren't responded to Comment by therobyouknow 3 September 2019, 9:16PM
• Hello Sarah, I have responded to the tweet by DM as requested. This is what I said: "We are not a customer with BT but instead had bought the BT YouView box outright last year from John Lewis to use with TalkTalk." Therefore, we still need help regarding the box, please. If it's a software problem, I would think YouView…

  in BT YouView box remote intermittent - 50% of button presses randomly aren't responded to Comment by therobyouknow 2 September 2019, 11:13AM
• Good morning Sarah. Device Information: Manufacturer: Humax Model: DTRT2110 Variant: 84B08530 Serial Number: +077328+1749003713 Identifier: 0000DB-DTRT2110-077d6d99 Software Information: Last Checked for update 02 Sep 2019 Last Checked for players & apps 02 Sep 2019 Component software 3.6.48 (b02cd1) Manufacturer software…

  in BT YouView box remote intermittent - 50% of button presses randomly aren't responded to Comment by therobyouknow 2 September 2019, 10:36AM