EPG Channel Filters -Who controls what goes where ?

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EPG Channel Filters - Who is responsible for ensuring that channels are in the right category in the EPG guide ?

Currently it is a bit of a mess.

examples -

HD filter doesn't list ESPN HD or Al Jazeera HD
Entertainment Filter doesn't list the PSB HD channels
News Filter includes National Geographic channel
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zulu17

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Posted 1 year ago

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Madcotto

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Freeview dosent broadcast the HD channels you mention ergo they not on the filters
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Roy

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So you think FreeView, and not YouView, are responsible for those filters?

Even though FreeView doesn't broadcast those channels, they are in the EPG - does that tell you anything?

Even if just that if YouView soup up the FreeView-supplied EPG, then they also need to soup up the FreeView-supplied filters? Assuming they are Freeview-supplied in the first place, of course, which I don't.
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Madcotto

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They not on my EPG so no that dosent tell me anything. but after looking and now been connected to a BT line i have extra channels in there i cannot get, so this extra info must be coming from BT
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zulu17

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Freeview broadcasts the PSB channels - so why for example is BBc 1 - ch 1 an entertainment channel but BBC 1 HD ch 101 not included. So the problems/inconsistences exist on both Freeview and internet channels in the EPG
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zulu17

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Could someone from Youview kindly answer the question please.
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al

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If the filters work on some channels but not on others, surely that shows that the filters are correct and the problem is that the information isn't being transmitted for the filters to see.
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zulu17

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No the filters are working at channel level rather than individual programme level detail - so any given channel may be selected by none , one or many filter options.
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al

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I've never seen any box pick up this info at programme level detail. I assumed it was one of many useful features that DTT doesn't implement. Have you seen other terrestrial receivers show this info?
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zulu17

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Could someone from Youview kindly answer the question please. (3rd request)
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JamesB

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It's pretty obvious that the YouView filters just reproduce the Freeview categories, as shown at http://www.freeview.co.uk/whats-on/ch...

The Freeview categories weren't designed primarily for use in the EPG - they're there to show what's available on the platform. So for instance, channels with HD simulcasts aren't listed twice, as that would effectively be double-counting.

The classification of non-Freeview channels is probably the responsibility of the owner of the television service, i.e. BT or TalkTalk.

The specific examples mentioned:


HD filter doesn't list ESPN HD or Al Jazeera HD

ESPN is not on Freeview. The YouView HD filter does include Al Jazeera HD if it's live in your area. At present it's only live from Crystal Palace.

Entertainment Filter doesn't list the PSB HD channels

See http://www.freeview.co.uk/whats-on/ch...
The Entertainment category does not double-list the HD simulcasts.

News Filter includes National Geographic channel

Not a Freeview channel.

Edited 14:17 to correct error.
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zulu17

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A few comments on your theory:

Youview are using more categories than are described in the freeview link. So someone has added categories that are not in Freeview

"The Freeview categories weren't designed primarily for use in the EPG - they're there to show what's available on the platform. So for instance, channels with HD simulcasts aren't listed twice, as that would effectively be double-counting." The Youview EPG filters not listing the HD versions of the PSB channels means that you do not get the opportunity to watch or in many cases record the HD version of programs from that filter channel list. The concept of double counting surely doesn't apply to the EPG. It has clearly been implemented incorrectly.

Is not the provision , organisation and structure of the Youview EPG the responsibility of Youview ?

I still await Youview representative's answer to my original question ?
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gwatuk

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(4th request)
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JamesB

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The concept of double counting surely doesn't apply to the EPG. It has clearly been implemented incorrectly.
Double counting applies to the Freeview webpage. If as I suggest the YouView filters were based on the Freeview categories, they wouldn't necessarily decide to add the HD simulcasts into the Entertainment category as well as the HD category. The coding may be such that each channel is allocated to one category only.

I don't agree that they're depriving users of the opportunity to watch or record HD programmes. People surely aren't that helpless. Most users with HD equipment are going to check the HD channels for programmes of interest.

As for who has responsibility, YouView, no doubt, since as I recall the filters came along in a YouView update some months ago. But I'd imagine BT and TalkTalk make the decisions about which categories their respective "extra" channels are allocated to.
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JamesB

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Correction.

I said:
Double counting applies to the Freeview webpage. If as I suggest the YouView filters were based on the Freeview categories, they wouldn't necessarily decide to add the HD simulcasts into the Entertainment category as well as the HD category. The coding may be such that each channel is allocated to one category only.
The relevant article from the help pages says " Channels can be listed in more than one filter, e.g. Sky Sports 1 HD could be listed in both the 'Sport' and 'HD' filter categories. "
(http://support.youview.com/articles/S...)
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zulu17

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My impression is that no one actually knows who is responsible for what here and as such it is not surprising that the filter selection management is somewhat adhoc and inconsistent.

I have previously asked ISP and other ofiicial Youview communication sites questions on this issue and been directed here.

In a project/programme with many partners it is essential that responsibilities and ownership are clearly defined. If they are most people working for Youview and their partners seem to unaware of who is responsible for anything other that they believe it somebody other than themselves.
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Phil, Official Rep

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Hi zulu17,

Thanks for bringing this to our attention we are currently looking to correct the channels that are not in the right category. It may take a couple of days to change in your guide so please bear with us.

A special HD section has been set up so it is easy to find these channels so these will not be on the move.

Thanks,

Phil
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zulu17

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Thank you -good to have ownership -- in the absence of being able to set up own channel lists it is very useful to have the filters
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JamesB

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That's practically a definition of BT Customer Services. :-)