ITV Player not working, but all others do work!

  • Problem
  • Updated 1 week ago
ITV Player is not working! Everything else works perfect, BBC iPayer, Demand 5, 4OD but ITV will not work from the guide menu or from the player app. If i click on a program it will go to load, then it is just a black screen and nothing happens. Please help!

JJB

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Posted 1 year ago

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sandman

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tried updating the on demand players?

JJB

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Yes, all is up-to-date. In fact, the problem has only arisen since the latest update for the iPhone app.

Piers, Official Rep

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Hi JJB. Which ISP are you with? It's working fine for me right now from a BT line.

JJB

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I am unable to get the traditional method of broadband due to the distance from the telephone exchange, so I am using mobile broadband - Three. This has never been a problem in the past though, as it used to work perfectly.

Piers, Official Rep

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Yep - I know several people who use mobile broadband with YouView and it does usually work well. The only thing I can think is that there's a problem with the particular content network (CDN) that ITV are using for YouView at the moment, when accessed from Three. Does ITV player in a browser work from a laptop or PC from the same connection?

I don't think the software update would have caused it as we only updated a configuration file for the settings menu.

JJB

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OK, after not working all day, ITV player is now back up and running. Thank you both for responding.

Piers, Official Rep

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That's good news. Enjoy!

Jazz Cobern

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hello my itv player isnt working at all my guide channels r fine but on demand isnt working at all what can I do??

Jazz Cobern

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it just freezes my whole tele nd I have to turn of the yv box conpletely for it to work again

Jazz Cobern

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none of the other od players r working either just freezes whilst loading

Satnam Basram

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Hi Guys.

I am on 3 with an all you can eat data package. I don't have a land line. How can I hook up my youview to the internet as a don't have a router and therefore I am unable to connect the box using an ethernet cable.

Thanks.

Roy

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@Satnam

With something like this:-

http://www.johnlewis.com/231593597/Pr...&

Rick Payne

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i have tryed to itv player all works but itv player please advise as i enjoy itv programs

Roy

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You need to tune the YV box, and select an ITV region if asked, before the ITV player will work.

Have you done this?

If not, try this now. But if you have done this, please give us a more exact description of how it doesn't work.

Error message? Black screen? Endless buffering? That sort of thing.

Leanne Tanner

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I have the same problem ehen trying to watch using my smart tv. It says loading then just a black screen. It works fine if I use my phone or laptop?

Roy

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So comparable to, but not, a YouView problem? Does it work from your YouView box, though? You don't mention this.

Sandra Allison

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ITV player will not work on my HP tablet, why?

Roy

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Best ask HP or itv, Sandra. I'm afraid this forum is specifically for YouView boxes, which your kit isn't :-(

Dave Wigglesworth

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When I go to start the app. It just says problem starting please retry later

Dave Wigglesworth

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Dave Wigglesworth

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Can you help please.

Roy

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That looks like an Android screen to me. Are you hoping to get help with the Android ITV Player app on a forum dedicated to the YouView PVR?

BarringtonGator

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Same on an iPad!


Roy

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AnPad or iDroid, it's not a YouView issue here, so the SEP field applies:-

http://hitchhikers.wikia.com/wiki/Som...