ITV Player not working, but all others do work!

  • Problem
  • Updated 1 month ago
ITV Player is not working! Everything else works perfect, BBC iPayer, Demand 5, 4OD but ITV will not work from the guide menu or from the player app. If i click on a program it will go to load, then it is just a black screen and nothing happens. Please help!
Photo of JJB

JJB

  • 210 Points 100 badge 2x thumb

Posted 2 years ago

  • 11
Photo of sandman

sandman

  • 1,158 Points 1k badge 2x thumb
tried updating the on demand players?
Photo of JJB

JJB

  • 210 Points 100 badge 2x thumb
Yes, all is up-to-date. In fact, the problem has only arisen since the latest update for the iPhone app.
Photo of Piers

Piers, Official Rep

  • 12,734 Points 10k badge 2x thumb
Hi JJB. Which ISP are you with? It's working fine for me right now from a BT line.
Photo of JJB

JJB

  • 210 Points 100 badge 2x thumb
I am unable to get the traditional method of broadband due to the distance from the telephone exchange, so I am using mobile broadband - Three. This has never been a problem in the past though, as it used to work perfectly.
Photo of Piers

Piers, Official Rep

  • 12,734 Points 10k badge 2x thumb
Yep - I know several people who use mobile broadband with YouView and it does usually work well. The only thing I can think is that there's a problem with the particular content network (CDN) that ITV are using for YouView at the moment, when accessed from Three. Does ITV player in a browser work from a laptop or PC from the same connection?

I don't think the software update would have caused it as we only updated a configuration file for the settings menu.
Photo of JJB

JJB

  • 210 Points 100 badge 2x thumb
OK, after not working all day, ITV player is now back up and running. Thank you both for responding.
Photo of Piers

Piers, Official Rep

  • 12,734 Points 10k badge 2x thumb
That's good news. Enjoy!
Photo of Jazz CobernJC

Jazz Cobern

  • 80 Points 75 badge 2x thumb
it just freezes my whole tele nd I have to turn of the yv box conpletely for it to work again
Photo of Jazz CobernJC

Jazz Cobern

  • 80 Points 75 badge 2x thumb
none of the other od players r working either just freezes whilst loading
Photo of jonJ

jon

  • 102 Points 100 badge 2x thumb
Hi on my third free view box and now my itv player, pause and rewind are not working.  everything ele is working fine I can get itv player on my computers and my tv? reading other reviews i see others are having the same problem.  I don't want to connect to a system that tells me to make sure it is connected and switched on.  I must say that talk talk have a customer service that cannot be compared to any others (the worst)
Photo of Hazel Griffin

Hazel Griffin

  • 62 Points
I've just tried watching a programme on itvplayer.  got to the 1st add break and then NOTHING.  just blank screen - how annoying.
Photo of Roy

Roy

  • 87,650 Points 50k badge 2x thumb
Sorry to hear of your problem, Hazel.

This is generally a programme-specific error at the broadcaster.

So for YouView to help, or for you to complain to ITV directly, you will need to specify which programme it was, with its original time slot and channel.
Photo of Satnam Basram

Satnam Basram

  • 92 Points 75 badge 2x thumb
Hi Guys.

I am on 3 with an all you can eat data package. I don't have a land line. How can I hook up my youview to the internet as a don't have a router and therefore I am unable to connect the box using an ethernet cable.

Thanks.
Photo of Roy

Roy

  • 89,284 Points 50k badge 2x thumb
@Satnam

With something like this:-

http://www.johnlewis.com/231593597/Pr...&
Photo of Rick PayneRP

Rick Payne

  • 60 Points
i have tryed to itv player all works but itv player please advise as i enjoy itv programs
Photo of Roy

Roy

  • 87,650 Points 50k badge 2x thumb
You need to tune the YV box, and select an ITV region if asked, before the ITV player will work.

Have you done this?

If not, try this now. But if you have done this, please give us a more exact description of how it doesn't work.

Error message? Black screen? Endless buffering? That sort of thing.
Photo of Roy

Roy

  • 87,650 Points 50k badge 2x thumb
Ruddy Drive-Bys....
i have the problem of itv, 4od and five players not loading on youview box, on itv player it says loading, black screen with a little circle whizzing round in the top right band corner but never actually loads! 4od says content unavailable as does 5player. I have tried retuning the box and have not been asked to select a region. It worked previously before i went on holiday(during which the box was switched off) but wont now i have tried updating evrything but no difference. I am with talk talk broadband if that makes any difference and in yorkshire region. Bbc player working fine, and all work fine on my laptop!! Please help?
Photo of Leanne TannerLT

Leanne Tanner

  • 60 Points
I have the same problem ehen trying to watch using my smart tv. It says loading then just a black screen. It works fine if I use my phone or laptop?
Photo of Roy

Roy

  • 87,690 Points 50k badge 2x thumb
So comparable to, but not, a YouView problem? Does it work from your YouView box, though? You don't mention this.
Photo of Sandra Allison

Sandra Allison

  • 60 Points
ITV player will not work on my HP tablet, why?
Photo of Roy

Roy

  • 87,690 Points 50k badge 2x thumb
Best ask HP or itv, Sandra. I'm afraid this forum is specifically for YouView boxes, which your kit isn't :-(
I use EX PAT shield and was able to access ITV player until I recently installed AVG......big mistake! I was then unable to access ITV Player - getting the message that the video could not be accessed in my area. I have since uninstalled AVG.....done a system restore etc etc and still cannot get ITV player even with EX PAT shield connected!  Can anyone please come up with another method i can try? I use a lap top as I live abroad.
Photo of Roy

Roy

  • 87,690 Points 50k badge 2x thumb
AVG is a big mistake. Use Avast. But the itv Player won't work abroad, so presumably Expat Shield isn't effective any more, and itv know where you are coming from. I suggest you reinstall it; if it still doesn't work for you, talk to the providers of Expat Shield.

I do like Yo TV's TV Guide app, which lets me watch many UK TV channels abroad, courtesy of FilmOn. Or you can use FilmOn directly, but their programme Guide is pants compared to Yo TV, which can use the UK FreeView channel sequence. Just live stuff from both though, not catchup, but free, which is a good price.


Oh dear, what am I doing? I'm supposed to be telling you this is a YouView group for YouView people, and there's nothing for you here.

Still......
Photo of Dave WigglesworthDW

Dave Wigglesworth

  • 80 Points 75 badge 2x thumb
When I go to start the app. It just says problem starting please retry later
Photo of Dave WigglesworthDW

Dave Wigglesworth

  • 80 Points 75 badge 2x thumb
Photo of Dave WigglesworthDW

Dave Wigglesworth

  • 80 Points 75 badge 2x thumb
Can you help please.
Photo of Roy

Roy

  • 89,284 Points 50k badge 2x thumb
That looks like an Android screen to me. Are you hoping to get help with the Android ITV Player app on a forum dedicated to the YouView PVR?
Photo of BarringtonGatorB

BarringtonGator

  • 60 Points
Same on an iPad!


Photo of Roy

Roy

  • 89,284 Points 50k badge 2x thumb
AnPad or iDroid, it's not a YouView issue here, so the SEP field applies:-

http://hitchhikers.wikia.com/wiki/Som...