Network connection status saying disconnected

  • Question
  • Updated 10 months ago
It's saying network connection status is disconnected

Diane Oolioo Smith

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  • Not happy

Posted 1 year ago

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Diane Oolioo Smith

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Network connection status disconnected

Roy

  • 4019 Posts
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Touch the button with the blue ring round it for just over 8 seconds, and the box will reboot.

This often clears your issue, but if not, come back for more advice, sating who made your box (Humax or Huawei) and who supplied it (retail, BT or TalkTalk)

Mary Wills

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Have tried the reboot process - no joy still showing disconnected from Broadband. Humax unit supplied by BT. Appreciate help please.

Ian Tait

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I have the same fault with my Humax/BT box. I was using home plugs, supplied by BT, but have changed temporarily to a 2m Ethernet cable strung across my room. It is still showing "disconnected" though. I'll be phoning Youview support tomorrow.

sam

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Did you try connecting manually?